RESI PERIODO COVID-19
ATTENTION!! CHANGES IN THE RIGHT OF WITHDRAWAL AND RETURNS DURING THE COVID-19 PERIOD
The provisions issued by the government require that garments returned by customers undergo a thorough sanitation before resale. Since the fabrics of our products do not lend themselves to safe sanitization without being damaged, we are obliged to apply art. 59 letter "e" of Legislative Decree 21 of 21/02/2014 which excludes the right of withdrawal or return "of goods that are not suitable to be returned for hygienic reasons or related to health protection and were opened after the delivery". This will ensure that all customers receive only new garments that have never been worn by other people, not even for testing. Proof of clothing is also prohibited in our physical stores.
To allow in any case the right of withdrawal for second thoughts, we will send each product accompanied by a security seal whose breakage will prevent the acceptance of any return without exception. Products with an intact seal can continue to be returned as normal.
While we understand the inconvenience of not being able to make returns after touching and trying on the items of clothing purchased, we trust in your understanding by highlighting that the measure is aimed exclusively at protecting all customers from possible health problems that could prove to be with the pandemic in progress. extremely serious. Our staff is at your disposal for all pre-sales information and advice regarding product measurements in order to minimize possible errors in size.
For any further information contact us: e-mail firstname.lastname@example.org - Tel. 011 35.81.442 - Wathsapp 351.980.79.49